Customer Service


LOOKING FOR REPLACEMENT PARTS?
If you are looking to replace a missing part for one of your collectibles – a flag, a banner, weathervane, bulb or product specific adapter – we might be able to help! One of our trained Consumer Services representatives can check our available stock and help place your order. (Please have the exact name and item number handy when you call. This will assure you of getting the exact part you need.)

We accept VISA and MasterCard for payment. We are available Monday through Friday 11 AM to 2 PM central time. Our toll free number is 1(800) LIT TOWN (548-8696). We look forward to assisting you!

LOOKING FOR A RETAILER?
Looking for a store that sells your favorite Department 56 product? Check out where to buy or call us at 1(800) 548-8696.

HAVE A QUESTION?
Please take a moment to read our most Frequently Asked Questions. You will find answers to resetting your password, finding retired product, cleaning your pieces, and more. It is very possible that you might find the answer there or call us at 1(800) 548-8696.
TALK TO US

Our customer service representatives are standing by to assist.


By Phone
Order Questions
866-520-6484

Product Questions
1-800-548-8696

By Email
Click Here

Mail
Department 56
7400 Flying Cloud Dr
Suite 100
Eden Prairie, MN 55344

Product Submissions
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